FAQ

Product Questions

Q1: What types of fitness equipment do you offer?

We offer a wide range of high-performance equipment including treadmills, exercise bikes, strength training machines, free weights, and fitness accessories.

Q2: Are your machines suitable for beginners?

Yes. Our equipment is designed to accommodate all fitness levels, with user-friendly interfaces and adjustable settings.

Q3: Do your treadmills or bikes come pre-assembled?

Most of our large machines require minimal assembly, and clear instructions are included. Some models also offer optional professional installation services.

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Shipping & Delivery

Q4: Do you ship across the United States?

Yes. We offer nationwide shipping. Delivery time and fees vary depending on your location and the product ordered.

Q5: How long does shipping usually take?

Most orders are processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location.

Q6: Will I receive a tracking number?

Yes. A tracking number will be emailed to you once your order has shipped.

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Installation & Maintenance

Q7: Is professional installation available?

We offer optional professional installation in select areas. Contact us for availability in your region.

Q8: How do I maintain my equipment?

Maintenance instructions are included with each product. We recommend regular cleaning, checking for loose parts, and proper use to extend the life of your equipment.

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Returns & Warranty

Q9: What is your return policy?

We accept returns within 30 days for unused products in their original packaging. Please refer to our Return Policy page for full terms and conditions.

Q10: Do your products come with a warranty?

Yes. All equipment is backed by a limited warranty that covers manufacturer defects. The specific warranty period depends on the product category.

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Customer Support

Q11: How can I contact your support team?

You can reach us by email at [email protected] or call (323) 955-0791 during business hours.

Q12: Do you offer business or wholesale pricing?

Yes. We provide tailored solutions and volume discounts for gyms, training centers, and corporate wellness programs. Please contact us for a custom quote.