Return and Exchange Policy
At RAJ KITCHENKONNECT LLC, we stand behind the quality of our fitness equipment and want you to be completely satisfied with your purchase. If you need to return or exchange a product, please review our policy below.
1. Eligibility for Returns
- Products must be returned within 30 days of delivery.
- Items must be in unused, original condition, including all packaging, manuals, and accessories.
- Customized or special-order products are not eligible for return unless defective.
2. Return Process
- Contact our Customer Service team at [email protected] or call (323) 955-0791 within 30 days to initiate a return.
- Provide your order number, reason for return, and photos if applicable.
- Once approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Shipping Returns
- Customers are responsible for the cost of return shipping unless the return is due to a manufacturer defect or error on our part.
- We recommend using a trackable shipping method or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.
4. Refunds
- Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
- Exchanges are processed as a return followed by a new purchase.
- Please return the original item following the return process and place a new order for the desired product.
- Contact us if you need assistance with this process.
6. Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 48 hours of delivery.
- Provide photos and detailed descriptions so we can expedite the resolution.
- We will arrange for repair, replacement, or refund as appropriate.
7. Contact Us
If you have questions or need help with a return or exchange, please contact:
Email: [email protected]
Phone: (323) 955-0791
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)